Refund & Billing Policy

This is an earlier version of our Refund & Billing Policy, which took effect on June 2, 2026. It no longer applies. Read the current Refund & Billing Policy.

Effective date: June 2, 2026

This policy explains how subscriptions, billing, cancellation, and refunds work for Draw My Tree, operated by Prescott Bros LLC. It forms part of our Terms of Service.

Subscriptions

Cloud storage of your trees, along with media uploads and other paid features, requires a paid plan. Plans are offered as a monthly or annual subscription, at the prices shown on our pricing page. You can build a tree as a guest for free, but saving it to the cloud requires a paid plan.

Billing and renewals

Subscriptions are billed in advance through Polar, our merchant of record, and renew automatically at the end of each billing period until you cancel. By subscribing, you authorize us to charge your payment method on each renewal at the then-current price.

Cancellation

You can cancel a subscription at any time from your account's billing settings. When you cancel, your subscription stays active until the end of the current billing period, and you will not be charged again. After it ends, cloud features are disabled, though you can still export your data.

Refunds

You may request a full refund of your first subscription payment within 14 days of that charge by contacting us at contact@drawmytree.com. Renewal payments, and payments made more than 14 days after the charge, are non-refundable except where required by law. If you believe you were charged in error, contact us within 14 days of the charge and we will review your request. No refund is due for any period after we suspend or terminate your access for a breach of the Terms of Service, including a breach of the Acceptable use section.

Failed payments

If a renewal payment fails, we may retry the charge and will notify you. If payment is not resolved within 7 days, cloud features may be suspended until billing is brought up to date.

Price changes

We may change subscription prices. We will give you advance notice before a price change applies to your renewals, and the new price will take effect on your next billing period after the notice.

Contact

Questions about billing or refunds can be sent to contact@drawmytree.com.