Refund & Billing Policy

Effective date: September 7, 2026

This policy explains how subscriptions, one-time purchases, billing, cancellation, and refunds work for Draw My Tree, operated by Prescott Bros LLC. It forms part of our Terms of Service.

Subscriptions

Photos and documents, sharing, print-ready export on every tree, and additional trees require the Family Plan, a subscription offered monthly or annually at the prices shown on our pricing page. You can build a tree as a guest for free, and a free account keeps one tree backed up.

One-time purchases

A Keepsake Export is a one-time purchase that unlocks print-ready and full-resolution export of one tree, without a watermark, for as long as that tree exists in your account (including while it sits in the trash). It is charged once, at the price shown when you buy it, and does not renew. It applies only to the tree it was bought for and does not include any other paid feature. If you permanently delete that tree, the unlock ends with it.

Billing and renewals

Subscriptions are billed in advance through Polar, our merchant of record, and renew automatically at the end of each billing period until you cancel. By subscribing, you authorize us to charge your payment method on each renewal at the then-current price.

Cancellation

You can cancel a subscription at any time from your account's billing settings. When you cancel, your subscription stays active until the end of the current billing period, and you will not be charged again. After it ends, your trees stay in your account and paid features pause: photos and documents cannot be added, sharing stops, and print-ready export returns to the free formats, except on a tree with a Keepsake Export. You can still export your data as JSON at any time.

Refunds

You may request a full refund of your first subscription payment, or of a Keepsake Export purchase, within 14 days of that charge by contacting us at contact@drawmytree.com. A refunded Keepsake Export ends the unlock for that tree. Renewal payments, and payments made more than 14 days after the charge, are non-refundable except where required by law. If you believe you were charged in error, contact us within 14 days of the charge and we will review your request. No refund is due for any period after we suspend or terminate your access for a breach of the Terms of Service, including a breach of the Acceptable use section.

Failed payments

If a renewal payment fails, we may retry the charge and will notify you. If payment is not resolved within 7 days, cloud features may be suspended until billing is brought up to date.

Price changes

We may change subscription prices. We will give you advance notice before a price change applies to your renewals, and the new price will take effect on your next billing period after the notice.

Contact

Questions about billing or refunds can be sent to contact@drawmytree.com.