Refund & Billing Policy

This is an earlier version of our Refund & Billing Policy, which took effect on October 4, 2026. It no longer applies. Read the current Refund & Billing Policy.

Effective date: October 4, 2026

This policy explains how subscriptions, one-time purchases, billing, cancellation, and refunds work for Draw My Tree, operated by Prescott Bros LLC. It forms part of our Terms of Service.

Subscriptions

Photo albums and documents, sharing, print-ready export on every tree, creating more than one tree without a Keepsake Export, and connecting an AI assistant require the Family Plan, a subscription offered monthly or annually at the prices shown on our pricing page. You can build a tree as a guest for free, and a free account keeps one tree backed up, with one portrait for each person in it.

One-time purchases

A Keepsake Export is a one-time purchase that unlocks print-ready and full-resolution export of one tree, without a watermark, for as long as that tree exists in your account (including while it sits in the trash). It is charged once, at the price shown when you buy it, and does not renew. It applies only to the tree it was bought for and includes a read-only public link to that tree, so the family can see it, but no other paid feature. A tree with a Keepsake Export does not count toward the one tree a free account keeps, so you can start another free tree beside it. If you permanently delete that tree, the unlock ends with it.

Gifts

You can buy a Keepsake Export or a year of the Family Plan as a gift. A gift is a one-time purchase, charged once at the price shown, that gives you a single-use link to send to the person it is for. The link does not expire. Whoever accepts it first gets the gift: a Keepsake Export for one tree they choose, or the Family Plan on their account for 365 days from the day they accept it (or, if they already have free access to the plan, from the day that access ends), with nothing to renew. You can also accept a gift you bought yourself, for instance if the person it was for never opens it; the link asks you to confirm before it is used on your own account. A year can't be accepted on an account that already pays for the Family Plan; the link stays unused, so it can be passed on or accepted once that subscription ends. You can see each gift you bought, and copy its link again, on your account page.

Discounts

A discount code entered at checkout, or the credit described here, applies only as stated at checkout. If you subscribe to the annual Family Plan within 30 days of buying a Keepsake Export, the Keepsake Export's price is taken off your first annual payment. The credit can be used once per account: once an annual payment carrying it has gone through, it isn't offered again, even if that payment is later refunded. A Keepsake Export that has been credited this way can no longer be refunded on its own.

Billing and renewals

Subscriptions are billed in advance through Polar, our merchant of record, and renew automatically at the end of each billing period until you cancel. By subscribing, you authorize us to charge your payment method on each renewal at the then-current price.

Cancellation

You can cancel a subscription at any time from your account's billing settings. When you cancel, your subscription stays active until the end of the current billing period, and you will not be charged again. Until then your account page shows the date it ends, and Keep my plan there opens the billing settings where you can undo the cancellation. After it ends, every tree you made stays in your account and you can keep editing them, but paid features pause: you cannot upload photos, documents or video beyond one portrait per person, storage returns to the free 250 MB, you cannot create another tree or add another version of a tree (the versions you have stay, and only each tree's default version can still be changed), invite anyone new or turn on a new public link (a tree with a Keepsake Export can still have one), an AI assistant can no longer connect, and print-ready export returns to the free formats, except on a tree with a Keepsake Export. People you already invited keep read-only access, so the family does not lose the tree, and a public link you already turned on keeps working until you turn it off; what they can export follows the tree, so it returns to the free formats too. If you stored more than 250 MB while subscribed, nothing is deleted, but new uploads wait until you are under it. You can still export your data as JSON at any time. Your account page keeps showing when the plan ended, with your receipts, and you can restart the Family Plan from it whenever you like.

Refunds

You may request a full refund of your first subscription payment, or of a Keepsake Export purchase, within 14 days of that charge by contacting us at contact@drawmytree.com. A refunded Keepsake Export ends the unlock for that tree. You may request a full refund of a gift within 14 days of buying it if its link has not been accepted yet; the refund cancels the link. Once a gift has been accepted, it belongs to the person who accepted it and is not refundable, except where required by law. Renewal payments, and payments made more than 14 days after the charge, are non-refundable except where required by law. If you believe you were charged in error, contact us within 14 days of the charge and we will review your request. No refund is due for any period after we suspend or terminate your access for a breach of the Terms of Service, including a breach of the Acceptable use section.

Failed payments

If a renewal payment fails, Polar retries the charge and you will be notified. Your subscription stays active while the payment is being retried. If it still cannot be collected, the subscription ends and paid features pause as described under Cancellation, until you subscribe again.

Price changes

We may change subscription prices. We will give you advance notice before a price change applies to your renewals, and the new price will take effect on your next billing period after the notice.

Contact

Questions about billing or refunds can be sent to contact@drawmytree.com.